We use a selection of delivery companies including Royal Mail, Parcel Force, My Hermes, Interlink, UPS, FED EX, DPD. Some items will be dispatched directly from the manufactures.
Delivery charges are based on the weight of the whole consignment being shipped at our delivery rates are shown below. Additional delivery charges apply to non UK mainland and remote areas i.e.: Isle of Man, Outer Hebrides, Shetland Islands, Channel Islands, Scottish Highlands
We can offer a variety of shipping options such as:
Standard Delivery (3-5 working days, Monday to Friday) UK Mainland, England, Scotland and Wales
Priority, next working day delivery to UK Mainland areas. For next working day delivery, orders must be placed before 12.30pm.
Northern Ireland - Priority Delivery (1-2 working days)
Priority, (1-3 working days) delivery to Non UK Mainland areas and remote areas ie: Isle of Man, Outer Hebrides, Shetland Islands, Channel Islands, Scottish Highlands.
Saturday Delivery - contact us for price.
Republic of Ireland - Standard Delivery (3-5 working days) – contact us for price
Worldwide Delivery - Standard Delivery (3-5 working days) - contact us for price
Unfortunately "collect in person" is not always available as we do not hold a large quantity of stock at our office – all stock is held at our warehouse. If you wish to collect in person, we must be notified 24hours in advance and we hold the right to refuse/re-arrange the collection.
If you don't receive your order, or have any issues or questions regarding your delivery, please contact us as soon as possible.
If your order was placed by 12.30pm for next working day delivery, please wait until 6pm on the day of expected delivery before contacting us to track your order.
If a signature is required on delivery, the buyer or someone authorised by the buyer will need to accept the delivery. In cases of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
Should delivery be refused at the delivery address and re-requested for another date, we may make an additional charge for the second delivery.
It is the buyers responsibility to ensure the correct number of packages as shown on the delivery consignment note have been delivered.
Shortages must be noted on the delivery consignment note and buyers should notify us of shortages within three days of delivery. If packages look damaged on delivery we recommend the contents be inspected before accepting and signing for the delivery.
Midland Fire On-Line use all reasonable endeavours to ensure that delivery is made around the delivery time advised, but delays to deliveries beyond our control can occur. Incorrect delivery address details may cause delays in delivery, buyers must ensure they have included full delivery address details, including accurate postcode, daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery delay.
We deliver 5 days a week - Monday to Friday. We do not normally deliver on Saturdays, Sundays or public holidays. We endeavour to deliver within 30 days of order confirmation unless agreed otherwise, but do not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and most orders received after 1pm on weekdays, will be processed the next working day.